Privacy Policy
Introduction
At Music Monitor we recognise our responsibility to protect the privacy of information provided to, or obtained by us, and recognise your right to access that information. Our staff will always endeavour to be sensitive to your rights when obtaining information. We will use your information to provide you with the best possible service and, furthermore, we pride ourselves on the relationship we build with our clients.
In accordance with the National Privacy Principles outlined in the Privacy Amendment (Private Sector) Act 2000, we have established a privacy policy to explain how we manage the information that we collect about you. This privacy policy outlines how we collect, use, disclose, and safeguard your data. By using our services, you agree to the terms described below.
In accordance with the National Privacy Principles outlined in the Privacy Amendment (Private Sector) Act 2000, we have established a privacy policy to explain how we manage the information that we collect about you. This privacy policy outlines how we collect, use, disclose, and safeguard your data. By using our services, you agree to the terms described below.
1. Collection of Personal Information
We collect information on individuals involved in the management of one of our databases or the data therein as necessary for our business operations. This may include:
Any prospective client sending us information about themselves on an unsolicited basis should be aware that this information may be stored for follow-up contact purposes.
- Contact details (name, position, work email address, work phone number)
- Notes, emails, and other records of communications
- Other information you voluntarily provide
Any prospective client sending us information about themselves on an unsolicited basis should be aware that this information may be stored for follow-up contact purposes.
2. Use of Personal Information
All client information collected by us is stored securely with access only available to our employees. We use your information for:
- Providing our services to you
- Billing and processing payments
- Communicating with you (e.g. updates, support)
- Improving our products and services
- Complying with legal obligations
3. Disclosure of Personal Information
If you opt in for our cloud hosting service, we may disclose personal information with our cloud hosting partners for purposes of coordinating support.
In all other circumstances, we do not sell, rent or share your personal information with third parties unless required by law.
In all other circumstances, we do not sell, rent or share your personal information with third parties unless required by law.
4. Access to Database Data
We may require access to data stored in your instance of our database to provide services such as:
Rarely, your database files will be temporarily stored by us during processes such as delivering database updates.
- Training, advice, and other support for users
- Converting data
- Building database customisations
- Rectifying issues
Rarely, your database files will be temporarily stored by us during processes such as delivering database updates.
5. Cloud Hosting Services
As part of our offerings, we can provide cloud hosting services. When you use these services, your data is stored on secure cloud servers managed by trusted third-party providers. We maintain strict confidentiality and security standards in these arrangements.
6. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes encryption, access controls, and regular security assessments.
7. Access and Correction
In accordance with the Privacy Amendment (Private Sector) Act 2000 you have the right to request access to the information held about you. Please make your request in writing to the Privacy Officer at [email protected] .
If there is information in our records that you believe is incorrect, you have the right to request that it be corrected. We may need to ask you to provide appropriate confirmation of identity before processing a request. All requests will be acknowledged and dealt with promptly. If, for valid reasons, we are unable to comply with such a request, we will notify you. If you make a complaint, it will be handled internally in the first instance. We acknowledge that you may ultimately choose to take your complaint to the Privacy Commissioner.
If there is information in our records that you believe is incorrect, you have the right to request that it be corrected. We may need to ask you to provide appropriate confirmation of identity before processing a request. All requests will be acknowledged and dealt with promptly. If, for valid reasons, we are unable to comply with such a request, we will notify you. If you make a complaint, it will be handled internally in the first instance. We acknowledge that you may ultimately choose to take your complaint to the Privacy Commissioner.
8. Changes to this Policy
We may update this privacy policy as needed. Check our website for the latest version.
If you would like any more information, please contact the Privacy Officer at [email protected] .
If you would like any more information, please contact the Privacy Officer at [email protected] .
Last Updated: 11 October 2024