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MUSIC MONITOR
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​Privacy Policy

Introduction

At Music Monitor we recognise our responsibility to protect the privacy of information provided to, or obtained by us, and recognise your right to access that information. Our staff will always endeavour to be sensitive to your rights when obtaining information. We will use your information to provide you with the best possible service and, furthermore, we pride ourselves on the relationship we build with our clients. 

In accordance with the National Privacy Principles outlined in the Privacy Amendment (Private Sector) Act 2000, we have established a privacy policy to explain how we manage the information that we collect about you. This privacy policy outlines how we collect, use, disclose, and safeguard your data. By using our services, you agree to the terms described below. 

1. Collection of Personal Information

We collect information on individuals involved in the management of one of our databases or the data therein as necessary for our business operations. This may include: 
  • Contact details (name, position, work email address, work phone number) 
  • Notes, emails, and other records of communications 
  • Other information you voluntarily provide 
In every instance, we seek to ensure that information held is accurate and current. In addition, it is our policy not to solicit sensitive information e.g. data on racial/ethnic origin, health, sexual orientation, political opinions, religious/philosophical beliefs and trade union membership. 
​

Any prospective client sending us information about themselves on an unsolicited basis should be aware that this information may be stored for follow-up contact purposes. ​

2. Use of Personal Information

All client information collected by us is stored securely with access only available to our employees. We use your information for: 
  • Providing our services to you 
  • Billing and processing payments 
  • Communicating with you (e.g. updates, support) 
  • Improving our products and services 
  • Complying with legal obligations ​​

3. Disclosure of Personal Information

If you opt in for our cloud hosting service, we may disclose personal information with our cloud hosting partners for purposes of coordinating support. 

​In all other circumstances, we do not sell, rent
or share your personal information with third parties unless required by law.

4. Access to Database Data

We may require access to data stored in your instance of our database to provide services  such as: 
  • Training, advice, and other support for users 
  • Converting data 
  • Building database customisations 
  • Rectifying issues 
Any data stored in your instance of our database may be accessed, including personal details of students, teachers and suppliers recorded by the organisation e.g. names, student dates of birth, student grades and exam details, teacher positions, contact details, timetables, equipment hire, reports, teacher salaries and hours worked. Data will only be accessed as needed to provide services. 

Rarely, your database files will be temporarily stored by us during processes such as delivering database updates. ​

5. Cloud Hosting Services

As part of our offerings, we can provide cloud hosting services. When you use these services, your data is stored on secure cloud servers managed by trusted third-party providers. We maintain strict confidentiality and security standards in these arrangements. ​​

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes encryption, access controls, and regular security assessments. ​​

7. Access and Correction

In accordance with the Privacy Amendment (Private Sector) Act 2000 you have the right to request access to the information held about you. Please make your request in writing to the Privacy Officer at [email protected] . 
​
​If there is information in our records that you believe is incorrect, you have the right to request
that it be corrected. We may need to ask you to provide appropriate confirmation of identity before processing a request. All requests will be acknowledged and dealt with promptly. If, for valid reasons, we are unable to comply with such a request, we will notify you. If you make a complaint, it will be handled internally in the first instance. We acknowledge that you may ultimately choose to take your complaint to the Privacy Commissioner.
 

8. Changes to this Policy

We may update this privacy policy as needed. Check our website for the latest version. 
 
If you would like any more information, please contact the Privacy Officer at [email protected] . ​
​Last Updated: 11 October 2024
DEVELOPER          
[email protected]
Ph 0402 368 343 

ACCOUNT MANAGEMENT & ADMINISTRATION     
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​​​​TRAINING & SUPPORT             
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  • About
    • What is Music Monitor
    • Take A Look
    • Our Pricing
    • Security & Privacy >
      • Security Information
      • Privacy Policy
      • Staff Data Security Policy
    • Additional Services >
      • Support Package Options
      • Customisation Package Options
      • Music Assist
      • Cloud Hosting
  • Our Customers
    • Testimonials
    • Our Schools
  • User Community
    • Workshops & Webinars
    • Here's What I Found in Music Monitor This Week!
    • Knowledge Base
  • Contact