Support Package Options

New User Training Package

A dedicated training package at a discounted price, aimed at equipping new users with all the tools they need to get the most out of the system.

The package includes 10 hours of ring-fenced training time, focused on Music Monitor modules, and an additional 5 hours of general support for however you may need it, all for $1500.

Topics covered include:

Introduction to Music Monitor - navigation map, general settings, calendar setups, finding your way, basic searches, understanding how and where your data comes from, a bit about FileMaker, what updates are needed and when
Students - students and student activity, setting up fees, tuition enrolments, ensemble/class/group enrolments, best ways to enter data and add notes
Staff and Salaries - login accounts, maintaining staff information, setting up pay rates, ensemble staffing, the teacher’s view, what to do with staff changes

Roll-marking - setting up attendance codes, setting up rolls, marking rolls, checking and editing attendance records
Useful tips and tricks - more complex finds, useful operators, reports and lists, troubleshooting, ’Super Users’ button, how to ‘undo’ errors
Billing - work through the billing process, best practice for billing adjustments
Payroll - work through the payroll process, best practice for pay adjustments
Resources - rooms, music library, instruments

Timetabling - teachers’ schedules and timetables, calendar exclusions
Training your teachers - adding additional work, Heads of Department options, roll-marking, pre-approved payments, helpful ways to use MM
Other features - assessment reports, exams, purchase orders, budgets, other charges to accounts
Communicating from Music Monitor - emails, form letters, lessons into Outlook
Common Tasks menu - tidy-ups, maintain termly and yearly tasks, update preferences

To purchase a package, please contact [email protected] with a purchase order or request for an invoice, then we will contact you about booking in your first sessions!

Remote Support Package

10 hours of support for $1100 (plus GST)
5 hours of support for $675 (plus GST)

Items included in the Support Package:

Phone calls & email responses
Customised instructional notes
Training or help sessions
Simple system customisations
IT Assistance
Assisted Filemaker software upgrades
Meetings and consultations
Webinars (online only)

Items NOT included in the Support Package (these incur an additional cost):

Workshops and training days
Process & procedures consultations
Complex customisations
On-site visits

These things are FREE!

Quick calls for help
Your annual renewal update & maintenance
Chat time! The relationship we have with our clients is important to us.
Fixing system glitches i.e. if we made an error in the programming, we will fix it free of charge.

FAQs

How is the time charged?
We bill in 10 minute increments and keep a record of your usage. If you wish to see your usage, we are happy to make it available to you.

How do I buy a Support Package?
Simple! Just send an email or purchase order detailing the package you would like to purchase and we will send you an invoice and set up your account.

What happens when my time runs out?
We’ll send you a statement when it’s getting close to running out and give you the option to buy another 5 or 10 hour package.

Will my unused time expire?
Absolutely not! The time purchased is your time to be used when you need it.

What if I don’t want to buy a Package?
That’s OK. You can pay as you go. The ‘pay as you go’ rate is $170 per hour (plus GST), billed in 10 minute increments.

What about onsite work?
All onsite work requiring a team member to visit your organisation will be invoiced separately at $135 p/hr plus a callout fee starting at $150 (up to 60 km). There would be an expectation of a minimum callout period of 2 hours. If flights or accommodation are required, these will be invoiced prior with any ancillary expenses billed afterwards.

To purchase a package or review your current support hours, please contact [email protected].