Support Package Options
The world has changed and it’s transformed how we all work
New User Training Package
A training package for the New and the New-At-Heart!
Music Monitor now offers a dedicated training package at a discounted price, aimed at getting you using the system as well as possible.
It includes 10 hours of ring-fenced training time, focused on Music Monitor modules, and an additional 5 hours of general support for however you may need it, all for $1,500.
Topics covered can include:
A training package for the New and the New-At-Heart!
Music Monitor now offers a dedicated training package at a discounted price, aimed at getting you using the system as well as possible.
It includes 10 hours of ring-fenced training time, focused on Music Monitor modules, and an additional 5 hours of general support for however you may need it, all for $1,500.
Topics covered can include:
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To purchase a package, please contact [email protected] with a purchase order or request for an invoice, then we will contact you about booking in your first sessions!
Remote Support Package
- 10 hours of support for $1100 (plus GST)
- 5 hours of support for $675 (plus GST)
Items included in the Support Package:
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Items NOT included in the Support Package (these incur an additional cost):
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These things are FREE!
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FAQs
How is the time charged?
We bill in 10 minute increments and keep a record of your usage. If you wish to see your usage, we are happy to make it available to you.
We bill in 10 minute increments and keep a record of your usage. If you wish to see your usage, we are happy to make it available to you.
How do I buy a Support Package?
Simple! Just send an email or purchase order detailing the package you would like to purchase and we will send you an invoice and set up your account.
Simple! Just send an email or purchase order detailing the package you would like to purchase and we will send you an invoice and set up your account.
What happens when my time runs out?
We’ll send you a statement when it’s getting close to running out and give you the option to buy another 5 or 10 hour package.
We’ll send you a statement when it’s getting close to running out and give you the option to buy another 5 or 10 hour package.
Will my unused time expire?
Absolutely not! The time purchased is your time to be used when you need it.
Absolutely not! The time purchased is your time to be used when you need it.
What if I don’t want to buy a Package?
That’s OK. You can pay as you go. The ‘pay as you go’ rate is $170 per hour (plus GST), billed in 10 minute increments.
That’s OK. You can pay as you go. The ‘pay as you go’ rate is $170 per hour (plus GST), billed in 10 minute increments.
What about onsite work?
All onsite work requiring a team member to visit your organisation will be invoiced separately at $135 p/hr plus a callout fee starting at $150 (up to 60 km). There would be an expectation of a minimum callout period of 2 hours. If flights or accommodation are required, these will be invoiced prior with any ancillary expenses billed afterwards.
All onsite work requiring a team member to visit your organisation will be invoiced separately at $135 p/hr plus a callout fee starting at $150 (up to 60 km). There would be an expectation of a minimum callout period of 2 hours. If flights or accommodation are required, these will be invoiced prior with any ancillary expenses billed afterwards.
To purchase a package or review your current support hours, please contact [email protected].